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FAQ Shipping & Returns Terms Privacy Cookies

FAQ

Everything you need to know about how WhiteHangar works.

🤔 What is WhiteHangar?

We're a clearance outlet. We source overstock and end-of-line products in small batches and sell them at heavily discounted prices. Each drop is strictly limited — once a product sells out, it never comes back.

⏰ Why is everything "limited"?

Because it genuinely is. We buy a fixed quantity per deal. The stock counter on each product page is real and decreases with every confirmed order.

💳 How do I pay? Is it secure?

All payments are processed by Stripe, one of the world's most trusted payment platforms (used by Amazon, Google, Shopify stores). We never see or store your card details. Apple Pay and Google Pay are supported.

🚚 How long does delivery take?

Each product page shows its own delivery estimate (typically 7–14 business days, tracked). You'll receive the tracking number by email once your order ships.

📦 Where do you ship?

United States, Canada, United Kingdom and most of Europe.

↩️ Can I return an item?

Yes — see our Shipping & Returns policy. Note that clearance items sold out can't be exchanged (there's no stock left!), but you can be refunded per the policy.

📧 How do I contact you?

Email us anytime: support@whitehangar.com. We reply within 24–48h on business days.

Shipping & Returns

Last updated: September 2026

Shipping

  • We ship to the US, Canada, UK and most European countries.
  • Shipping cost (free or paid) is displayed on each product page and at checkout before payment.
  • Orders are processed within 1–3 business days. Estimated delivery times are shown on each product page and are estimates, not guarantees.
  • All shipments are tracked — you'll receive your tracking number by email.
  • Customs duties or import taxes, when applicable, are the responsibility of the customer.

Returns & refunds

  • You may withdraw your purchase within 14 days of delivery (EU/UK customers benefit from the statutory right of withdrawal).
  • Items must be returned unused, in their original packaging. Return shipping is at the customer's expense unless the item arrived damaged or incorrect.
  • To start a return, email support@whitehangar.com with your order reference (WH-...).
  • Refunds are issued to the original payment method within 14 days of receiving the returned item.
  • If your item arrives damaged or never arrives, contact us — we'll refund or resolve it, always.

Terms & Conditions

Last updated: September 2026

1. Who we are

WhiteHangar (whitehangar.com) is an online clearance store operated by Berlysia LLC (the "Company", "we", "us"). Contact: support@whitehangar.com.

2. Products & availability

All products are sold in strictly limited quantities. Displayed stock levels are indicative and updated in near real time; a product may sell out between the moment you view it and the moment you pay. If a payment is processed for an item that has just sold out, we will refund you in full.

"Compare at" prices indicate the typical market or original retail price of the item and are provided for information.

3. Orders & payment

Payments are processed by Stripe. Your order is confirmed once payment is completed; you'll receive an email receipt. We reserve the right to cancel and refund any order in case of pricing error, suspected fraud, or unavailability.

4. Shipping, returns & withdrawal

See our Shipping & Returns policy, which forms part of these terms.

5. Liability

To the maximum extent permitted by law, our liability for any claim related to an order is limited to the amount paid for that order. Nothing in these terms limits rights that consumer law grants you in your country of residence.

6. Governing law

These terms are governed by the laws applicable to the Company's place of registration, without prejudice to mandatory consumer protections of your country of residence.

Privacy Policy

Last updated: September 2026

Who is responsible

Berlysia LLC, operator of whitehangar.com. Contact: support@whitehangar.com.

What we collect

  • Order data — name, email, shipping address (collected by Stripe at checkout and shared with us to fulfil your order).
  • Payment data — handled entirely by Stripe; we never see your card number.
  • Usage data — if you accept optional cookies, TikTok analytics may collect device and browsing events to measure our advertising.

Why we use it

  • To process and deliver your order, send receipts and tracking (contract).
  • To measure and improve our advertising (consent — you can decline).
  • To meet legal obligations (accounting, fraud prevention).

Sharing

We share data only with the processors needed to run the store: Stripe (payments), our shipping partners (delivery), and TikTok (advertising measurement, only with your consent). We never sell your data.

Retention & your rights

Order data is kept as long as required for accounting and warranty purposes. You may request access, correction or deletion of your personal data, and withdraw cookie consent at any time, by emailing support@whitehangar.com. EU/UK customers also have the right to lodge a complaint with their supervisory authority.

Cookie Policy

Last updated: September 2026

Essential cookies

Required for the store to function (session, cart/checkout, your cookie preference). These are always active and store no advertising data.

Optional cookies — advertising & analytics

With your consent, we load the TikTok pixel, which sets cookies to measure the performance of our ads (pages viewed, checkout events). You can decline these cookies with no impact on your shopping experience.

Managing your choice

Your choice is stored in your browser. To change it, clear this site's data in your browser settings and reload — the banner will appear again. You can also email support@whitehangar.com to exercise your rights.